About Us

Wessex Mill
Clarks (Wantage) ltd, Wessex Mill, Mill Street, Wantage, OX12 9AB, United Kingdom
Phone: 01235 768991
Fax:
Email: salesl at wessexmill dot co dot uk
Vat No, 779 1144 06

Making A Purchase

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept credit card payments only and we are verified by Trustkeeper.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing,
You need to be 18 years and older to place orders.

Delivery Charges

The charge per box is £6.35 for 0 - 19.9 kg and £3.00 for 20 - 30kg
If you order over 30kg and under 40 kgs the software wil charge for two £6.35 parcels.

Delivery is to England and Wales Mainland. In Scotland we deliver to postcodes AB1 – AB16, AB21 – AB25, AB30, AB39, DD, DG, EH, FK, G, KA (except KA27 & KA28), KY, ML, PA1 – PA19, PH1–PH3, TD

We DO NOT deliver to
AB31 – 38, AB40 – 56, IV1– IV28, IV30 – IV32, IV36, IV40, IV52 – IV54, IV63, KW1 – KW14, PA21–PA38, PH4 – PH41, PH49 – PH50, BT (Northern Ireland)
HS, IV41 – IV49, IV51, IV55 – IV56, KA27 – KA28, KW15 –KW17, PA20, PA41 – PA49, PA60 – PA78, PH42 – PH44, ZE, IM, GY, JE
Republic of Ireland

If you place an order outside this area through our website we will refund your money. If you wish to place an order to one of these postcodes please phone the mill and we can calculate a shipping cost and take an order by phone.

Delivery Schedule

Delivery is one to three working days. Orders are despatched from Monday to Friday. We endeavour to despatch parcels ordered before 11am the same day. Orders made after midday are despatched the following day.
You will be notified the day of despatch by an email.
Our courier will send an email with an estimated delivery time on the day of delivery usually around 8.30am.
It wil give you a one hour time slot for delivery.

Deliveries are not made on Saturdays, Sundays or Bank Holidays.

Vat

All prices include vat if applicable.

Credit Card Security

When the order is placed at our website, you will be directed to a dedicated website powered by credit call. We do not hold any details of your credit card except the last four digits. We are verified by Trustwave.

Guarantee

If you have any problems please contact us.

Reaching Us

If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01235 768991 or write to us at Clarks (Wantage) ltd Wessex Mill Mill Street Wantage OX12 9AB United Kingdom

Privacy Policy

Privacy Policy
This is the privacy statement for the online services provided by Clarks (Wantage) Ltd, Wessex Mill, Mill Street, Wantage, OX12 9AB. Company Number 97734.
Clarks (Wantage) Ltd is entered in the Register of Data Controllers with registration number Z5102564.
Please read this policy carefully. You should only use this site if you agree to our use of information about you in accordance with this privacy statement. This statement may be updated from time to time, to reflect changes to our business, website or to data protection legislation. It's advisable for you to revisit this privacy statement regularly to ensure you understand its terms.

Data Protection and Privacy Statement
Clarks (Wantage) Ltd collects certain basic information about you when you visit our website. In accordance with legislation, we keep that information securely and let you know what we intend to do with that information.
The data protection statement should answer your questions about the information we collect and how we use it, and how you can find out more.
In this policy statement, the user of the website is referred to as "you" and "your".

What information do you collect and how do you get it?
Clarks (Wantage) Ltd collects information from you when you complete our online forms, by means of 'persistent cookies' when you use our site, and in the form of 'traffic data'.

Online forms: We collect information you give us when you purchase from us. We only request the information we need to provide a service to you.
Where you consent to giving us contact information, we may use your details to provide information to help improve our services and give feedback via Feefo to independently collect reviews.

Google Analytics: This website uses Google Analytics, a web analytics service provided by Google, Inc. ('Google'). Google Analytics uses "cookies", which are text files placed on your computer, to help the website analyse how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Clarks (Wantage) Ltd will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above. No information that can identify you personally is collected by or transferred to Clarks (Wantage) Ltd. Should you object to the use of cookies, web beacons, and/or other such monitoring technology on our website most internet browsers can be reconfigured to alert you to their use/allow you to reject their use. If you wish to block such technology, please refer to the help function of your internet browser. Please note that you may not be able to use certain facilities and services on this website if you do choose to do this.

What do you do with my information?
Clarks (Wantage) Ltd uses your information to provide you with the website and the ability to order products.
You may ask us to remove you from our email lists at any time by writing to our Data Protection Officer at the address above Clarks (Wantage) Ltd will also offer you the option of correcting your details and of being removed from future email alerts when we send you an email alert.
When we share your information: Clarks (Wantage) Ltd may disclose your information to third parties in certain circumstances but we will not sell, rent or trade your personal information.
We may share your information with our funders or potential funders, such as our bank and with our professional advisors who have a reasonable need to see it.
Where relevant, we may give third party providers who supply services to us, or who process information on our behalf, incidental access to your information. Where doing so, we will always take steps to confirm that that their security measures are adequate to protect your information.

We may disclose your information to enforcement authorities if asked to do so, or to a third party in the context of actual or threatened legal proceedings or if otherwise required to do so by law.

How we keep it secure: Only authorised personnel and contractors have access to your information. Clarks (Wantage) Ltd keeps your information secure by taking appropriate technical and organisational measures against its unauthorised or unlawful processing and against its accidental loss, destruction or damage.

Where can I find out more?
If you have any questions about our privacy statement, the information we hold about you please contact Clarks (Wantage) Ltd at the address above.

Further information about data protection issues including the online Register of Data Controllers can be found at the Information Commissioner's website.

Returns, Refund and Cancelation Policy

If you need to return goods, please contact us and we will arrange collection.
If you need to cancel your order please contact us asap.
Refunds will be in full for all returns and cancelations if the reason is due to faulty goods then the cost of returning the goods will be met by the buyer.

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