About Us

Wessex Mill
Clarks (Wantage) ltd, Wessex Mill, Mill Street, Wantage, OX12 9AB, United Kingdom
Phone: 01235 768991
Fax:
Email: salesl at wessexmill dot co dot uk
Vat No, 779 1144 06

Making A Purchase

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept credit card payments only and we are verified by Trustkeeper.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing,
You need to be 18 years and older to place orders.

Delivery Charges

The charge per box is £6.35 for 0 - 19.9 kg and £3.00 for 20 - 30kg
If you order over 30kg and under 40 kgs the software wil charge for two £6.35 parcels.

Delivery is to England and Wales Mainland. In Scotland we deliver to postcodes AB1 – AB16, AB21 – AB25, AB30, AB39, DD, DG, EH, FK, G, KA (except KA27 & KA28), KY, ML, PA1 – PA19, PH1–PH3, TD

We DO NOT deliver to
AB31 – 38, AB40 – 56, IV1– IV28, IV30 – IV32, IV36, IV40, IV52 – IV54, IV63, KW1 – KW14, PA21–PA38, PH4 – PH41, PH49 – PH50, BT (Northern Ireland)
HS, IV41 – IV49, IV51, IV55 – IV56, KA27 – KA28, KW15 –KW17, PA20, PA41 – PA49, PA60 – PA78, PH42 – PH44, ZE, IM, GY, JE
Republic of Ireland

If you place an order outside this area through our website we will refund your money. If you wish to place an order to one of these postcodes please phone the mill and we can calculate a shipping cost and take an order by phone.

Delivery Schedule

Delivery is one to three working days. Orders are despatched from Monday to Friday. We endeavour to despatch parcels ordered before 11am the same day. Orders made after midday are despatched the following day.
You will be notified the day of despatch by an email.
Our courier will send an email with an estimated delivery time on the day of delivery usually around 8.30am.
It wil give you a one hour time slot for delivery.

Deliveries are not made on Saturdays, Sundays or Bank Holidays.

Vat

All prices include vat if applicable.

Credit Card Security

When the order is placed at our website, you will be directed to a dedicated website powered by credit call. We do not hold any details of your credit card except the last four digits. We are verified by Trustwave.

Guarantee

If you have any problems please contact us.

Reaching Us

If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01235 768991 or write to us at Clarks (Wantage) ltd Wessex Mill Mill Street Wantage OX12 9AB United Kingdom

Privacy Policy

Wessex Mill do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment or customer feedback. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Issue a unique identifier (e.g. customer login)
d. Monitor customer account status beyond that required for individual purchases
e. Only disclose information to third-parties for goods delivery purposes and feedback

Returns, Refund and Cancelation Policy

If you need to return goods, please contact us and we will arrange collection.
If you need to cancel your order please contact us asap.
Refunds will be in full for all returns and cancelations if the reason is due to faulty goods then the cost of returning the goods will be met by the buyer.

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